01Acceptance of terms
These terms form a binding agreement between you and Ekal. You accept them by any of the following actions:
- Browsing the website or using any of its pages or forms.
- Contacting us via WhatsApp, email or phone to request a service or a quote.
- Signing a proposal, service agreement or purchase order issued by us.
- Making any payment for our services.
02Definitions
- "Ekal", "we": Ekal Digital & Marketing Solutions and those acting on its behalf.
- "Client", "you": the individual or business using the website or engaging our services.
- "Services": the marketing, consulting, design, production and advertising work we provide.
- "Agreement": the proposal, scope of work or contract signed between us and the client.
- "Deliverables": the designs, content, videos, reports, plans and files we hand over.
- "Ad budget": amounts spent directly with advertising platforms, separate from Ekal's fees.
03Our services
Ekal provides strategic planning, digital marketing, creative content, ad campaigns, video production, brand identity design and influencer relationship management.
The agreed scope, deliverables, duration and fees for each project are defined in that project's Agreement. Any service not expressly listed in the Agreement is out of scope and must be agreed separately.
Ekal may engage collaborators or subcontractors to deliver part of the work, while remaining responsible to the client for the quality of delivery.
04Eligibility
You must be at least 18 years old and have full legal capacity to contract. If you are contracting on behalf of a business, you confirm that you are duly authorised to bind that business to these terms.
05Proposals & agreements
- Proposals issued by Ekal are valid for 14 days from their issue date unless stated otherwise.
- No project starts until the client approves the proposal in writing and pays the agreed advance payment.
- Written approval includes emails and WhatsApp messages sent by the client's authorised representative.
- Where these terms conflict with a signed Agreement between us, the signed Agreement prevails — but only to the extent of the conflict.
06Fees, payment & VAT
- All prices are in Saudi Riyals and exclusive of VAT unless stated otherwise; VAT is added as required by applicable Saudi regulations.
- The default payment structure is an advance payment on signing, with the balance due per the schedule in the Agreement.
- Invoices are payable within 7 days of issue unless the Agreement states otherwise.
- Ekal may suspend work or withhold deliverables if payment is more than 15 days overdue, without this constituting a breach on our part.
- Ad budgets are paid in advance and separately from fees, and are spent in full with the advertising platforms.
- Bank transfer and payment gateway charges are borne by the client.
07Client responsibilities
To keep work on schedule and at the required quality, the client agrees to:
- Provide the information and materials we need (logos, images, copy, product data) by the agreed dates.
- Grant the access needed to ad accounts, social accounts and analytics tools where required.
- Appoint a single authorised contact for communication and approvals.
- Respond to approval requests within 3 business days; if there is no response, the deliverable is deemed approved.
- Ensure everything provided to us — materials, information and marketing claims — is accurate, lawful and does not infringe third-party rights.
- Hold all licences and regulatory permits required for its business and for advertising it.
Any delay caused by the client not meeting the above automatically shifts the project timeline, with no liability on Ekal.
08Ad budgets & third-party platforms
Campaigns run on platforms owned by third parties (Meta, Google, TikTok, Snapchat, X and others). The client acknowledges that:
- These platforms have their own policies and terms, which bind the client alongside these terms.
- Platform decisions on approving or rejecting ads, or restricting or suspending accounts, are outside Ekal's control.
- Ekal is not responsible for platform outages, technical faults, or changes to platform algorithms or policies.
- Ad budgets are spent in full with the platform; Ekal retains no part of them.
- Any remaining ad credit at the end of an engagement stays in the client's ad account and is not exchangeable for cash.
09Results & performance
We commit to applying our best professional effort and delivering work in line with recognised industry practice, and to providing periodic performance reports as set out in the Agreement.
Any figures or metrics shown in proposals or marketing materials are illustrative examples or past results for other clients, and are not a promise of comparable results.
10Intellectual property
- Client materials: remain the client's property; the client grants Ekal a licence to use them solely to deliver the project.
- Final deliverables: ownership transfers to the client upon full payment of all amounts due, for use for the agreed purposes.
- Unused work: concepts and proposals not approved by the client remain Ekal's property.
- Our tools and methods: templates, methodologies, know-how and internal working tools remain Ekal's property in all cases.
- Third-party licences: fonts, images, music and stock footage are subject to their providers' licences; renewal or extended-use fees are borne by the client.
- Portfolio rights: Ekal may display completed work in its portfolio, website and accounts for marketing purposes, unless the client requests otherwise in writing.
11Confidentiality
Each party agrees to keep confidential the information it receives from the other — including plans, pricing, data, figures and strategies — not to disclose it to any third party, and not to use it for anything other than performing the Agreement. This obligation continues for 3 years after the engagement ends.
Excluded from this: information already public without breach, information a law or competent authority requires to be disclosed, and information lawfully held by the receiving party before disclosure.
12Revisions & scope
- Each deliverable includes two rounds of revisions unless the Agreement states otherwise.
- Additional revisions, or revisions that change a previously approved creative direction, are quoted separately.
- Any request beyond the agreed scope is additional work and requires written approval of price and timeline before it is carried out.
- Revision feedback should be consolidated and sent in one batch per round so the work stays efficient.
13Timelines
Timelines quoted in proposals are estimates based on the client providing materials and approvals on time. Ekal is not liable for delays caused by the client, by third parties, or by circumstances beyond our control.
14Cancellation, termination & refunds
Termination with notice
Either party may terminate the engagement with 30 days' written notice, with the client paying for all work performed and commitments incurred up to the termination date.
Immediate termination
Ekal may terminate immediately if: payment is more than 30 days overdue, our services are used for unlawful activity, any team member is subjected to verbal abuse, or materially false information is provided to us.
Refunds
- The advance payment is non-refundable, as it reserves the team's production capacity.
- No refunds are given for work already performed or delivered, or for ad budgets already spent with the platforms.
- Any remaining payments for work not yet started are refunded within 30 business days of termination.
15Use of the website
The website's content — including text, designs, logos, icons and code — is owned by Ekal and protected by intellectual property law. You may not:
- Copy, republish or commercially exploit website content without prior written permission.
- Attempt to hack, disrupt or gain unauthorised access to any part of the website.
- Use automated tools to scrape the website in a way that harms its performance.
- Use the Ekal name or logo in a way that implies a partnership or endorsement that does not exist.
We reserve the right to modify, suspend or discontinue the website or any part of it at any time without prior notice.
16Disclaimers
The website and its content are provided "as is", without any express or implied warranty as to the accuracy, completeness or fitness for a particular purpose of the information. Published content — including articles and marketing advice — is for general information only and does not constitute binding professional, legal or financial advice.
We do not warrant that the website will be free of errors, interruptions or malicious code, and we are not liable for any damage arising from your use of, or inability to access, the website.
17Limitation of liability
To the maximum extent permitted by the applicable laws of Saudi Arabia:
- Ekal is not liable for indirect or consequential damages, including loss of profit, loss of opportunity, or reputational harm.
- Ekal's total liability, on any basis, is limited to the total fees actually paid by the client during the three months preceding the event giving rise to the claim.
- This liability does not extend to ad budgets spent with the platforms.
- None of these limits apply in cases of proven fraud or gross negligence.
18Indemnity
The client agrees to indemnify and hold Ekal harmless from any claim, action, fine or expense arising from: the materials or information the client provided to us, its marketing claims, its breach of advertising or publishing regulations or platform policies, or its infringement of third-party intellectual property rights.
19Force majeure
Neither party is in breach if performance is prevented by an event beyond its control — such as natural disasters, epidemics, government decisions, widespread telecom or internet outages, or advertising platform failures. Obligations are suspended for the duration of the event; if it continues for more than 60 days, either party may terminate without compensation.
20Governing law & disputes
These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
If a dispute arises, the parties will attempt to settle it amicably within 30 days of written notice. Failing that, the dispute is referred to the competent judicial authority in Riyadh, Saudi Arabia.
21General provisions
- Severability: if any provision is held invalid, the remaining provisions stay in full force.
- No assignment: the client may not assign its rights or obligations to a third party without Ekal's written consent.
- Entire agreement: these terms, together with the signed Agreement, constitute the entire agreement between the parties and supersede any prior understandings.
- Changes: Ekal may update these terms at any time; the version published on this page applies from its publication date. Ongoing projects remain governed by the terms in force at the time of contracting.
- Notices: notices sent to info@ekal.io and to the client's official email address are valid and effective.
- Language: in the event of any discrepancy between the Arabic and English versions of these terms, the Arabic version prevails.
- Privacy: our Privacy Policy complements these terms and forms an integral part of them.
22Contact us
For any question about these terms or about working with us: